key note!

On receiving your dress(es) if you have any concerns regarding any aspect of your dress, you must come to our boutique in Findon, Worthing to discuss this further.Please consider the time this could potentially involve. If you decide not to come back, then we will not refund you, partially refund, pay for alterations, or offer any compensation whatsoever.

Time Scale

We will start processing your order 24 hours after a deposit or full payment has been made.

Please remember – we are giving these delivery times based on how long it will take to have your dress made. How much time you leave yourself for potential alterations is entirely up to you.

Your dress(es) will take 10-12 weeks. Rush service available subject to workload.

8 months plus. Rush service available subject to work load.

Ordering Process

Having agreed on the style, colour and size of a dress(es) between yourself and Velvet Birdcage, an order form will be completed with this information and your contact details. You will be given a copy of this.

Either the full amount or a non-refundable deposit of 50% of the total order value will be taken (full payment must be made and cleared before the dresses are dispatched/collected).

We then process your deposit and place your order with our supplier. Our dresses are not made in-house. Dresses are designed, finished &altered in-house.

We will inform you by e-mail or phone that your dress(es) are ready for collection. You will be required to pay the remaining balance and any alterations costs at your first fitting.

Fittings & Alterations

Most dresses require alterations. For occasion dresses, normally 1 fitting is needed. For bridal 1-3 fittings.

We take your bust, waist and hip measurement as a guide only - this is not made to measure, although is designed to get a closer fit than ordering a standard size.

For example, your bust might be closest to a size 10, your waist a 12 and your hips a 14.

You might also gain or lose weight, which will mean your dress will need to be altered.

Your dress may still need some alterations/adjustments which is not included in the price of your dress. Our alterations costs are very reasonable as they are undertaken in-house.

Your dress may still need some alterations/adjustments once you receive it which is something that you need to take into consideration please. If you are more than a size between your bust, waist and hip measurement, you will almost certainly need alterations. Please remember! We are only taking your bust,waist, hip and length to the nearest standard size. So it is likely that it will need ‘tweaking’. Please also bear in mind that we are not taking any other measurements such as under bust, shoulder to waist, bicep, apex to apex, etc etc.

Please also bear in mind that the dress you tried on in our boutique may not be your size and therefore your dress may look different. The width of the‘skirt’ will be proportionate to your hip measurement, not to the smaller or larger size dress that you may have tried on.

 

 

You will be fully responsible for any alterations that may be required if measurements are taken by yourself or any other independent party. If you believe that we have made a dress to the wrong measurements you need to come into our boutique (the person who’s dress is in question and the dress). If you decide not to do this, then we will not refund you, partially refund, pay foralterations, or offer any compensation whatsoever.

You are responsible for ensuring that the bra and shoes worn at the time of being measured are what you will be wearing on the day. Zips: the zips on our dresses are typically YKK and sewn in securely. If you decide to have your dress made tight, or you gain weight from the time you were measured, the zip can pull apart.

Returns/cancellations

All dresses are made to order and cannot be returned or refunded. If your wedding/event is cancelled, your deposit will not be returned and you will still need to pay the remaining balance. If you wish to cancel or amend your order, please do so by e-mail or phone within 24 hours of placing your order.

Change in design/bespoke dresses

We accept no responsibility if you change a dress in any way from the original design and are not happy with either the new design, how the dress looks, or fits. If we are working from pictures and inspiration, we do not claim to be able to make the dress exactly as in the picture. We do not accept any responsibility for a dress that may not be made as a “customer had imagined”. You may have to have further alterations in order to get the dress looking just how you want it.

General

Rouching: dresses that feature folds or rouching will show pinholes where the pins have held the design in place. It’s impossible for us to create these dresses without using pins.

Due to using different rolls of fabric, all colours are subject to slight variation. If you split any part of your order, we cannot guarantee that the colours will match.

We do not offer any discount for ordering more than 1 dress.

Occasionally/rarely, the manufacture of your item may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, every effort to keep you informed.